Privacy Policy
How Magician Engine collects, uses, and protects your information.
1. Who We Are
Magician Engine ("we," "us," or "our") provides AI-powered smart website tools and services, including AI voice widgets, AI chat widgets, smart forms, service calendars, and related lead capture and automation systems. Our services are offered through this website and through our platform partners.
By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
We collect information you provide directly to us, information generated through your use of our services, and limited technical data about your device and connection.
Information you provide:
- Name, email address, and phone number when you contact us or request a service
- Business name, website URL, and service area details when onboarding
- Payment and billing information processed securely through our payment providers
- Communications you send us, including support requests and form submissions
Information collected automatically:
- IP address, browser type, and operating system
- Pages visited and time spent on our website
- Referral source and approximate geographic location
- Usage data from our installed widgets and tools
3. How We Use Your Information
We use the information we collect to:
- Provide, configure, and support our services
- Process transactions and send related confirmations
- Send service updates, onboarding materials, and platform notifications
- Improve the performance and reliability of our tools
- Respond to your questions and support requests
- Comply with legal obligations and enforce our agreements
We do not sell your personal information to third parties. We do not use your data to train AI models without your explicit consent.
4. Lead Data Collected by Your Widgets
When we deploy AI voice, chat, or form widgets on your website, those widgets may collect information from your site visitors (such as name, phone number, email, and service inquiries). This data is collected on your behalf and delivered to you as the business owner.
You are responsible for disclosing to your own site visitors that AI tools and lead capture technologies are in use on your site, and for complying with any applicable laws regarding their data.
5. Third-Party Services
Our platform integrates with third-party services to deliver our tools, including but not limited to:
- GoHighLevel (CRM, forms, calendars, and automation)
- AI voice and conversation providers
- Stripe or other payment processors
- Email and SMS delivery services
Each third-party service has its own privacy policy governing how it handles data. We encourage you to review those policies for the services you interact with.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you cancel your subscription, we will retain your data for a reasonable period to allow for reactivation, then delete or anonymize it unless required by law to retain it longer.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict our processing of your personal data. To exercise any of these rights, please contact us at the address below. We will respond within 30 days.
8. Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out via our Contact page or email us directly.